Last Updated: January 2025
Welcome to ADT Services. These Terms of Service ("Terms") govern your use of our website www.adtserv.com.au and the services we provide. By accessing or using our services, you agree to be bound by these Terms.
By accessing and using ADT Services' website and services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
ADT Services provides comprehensive IT solutions including, but not limited to:
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of services.
You agree to provide accurate, current, and complete information when using our services or communicating with us. You are responsible for maintaining the accuracy of your information.
You agree not to:
All quotes and proposals are valid for 30 days unless otherwise stated. Prices are subject to change without notice.
For clients with support contracts, specific Service Level Agreements will be outlined in separate documentation. SLAs define:
All projects will have a defined scope outlined in a Statement of Work (SOW) or project agreement. Any changes to the scope may result in additional charges and timeline adjustments.
Pricing for our services will be outlined in quotes, proposals, or service agreements. Unless otherwise specified, prices are in Australian Dollars (AUD) and exclude GST.
We accept payment via:
Unless otherwise agreed:
Any disputes regarding invoices must be raised within 7 days of receipt. We will work with you to resolve any billing concerns promptly.
All content on our website, including text, graphics, logos, images, and software, is the property of ADT Services or our licensors and is protected by Australian and international copyright laws.
For custom software development:
We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose.
We maintain strict confidentiality regarding:
We are willing to sign mutual Non-Disclosure Agreements (NDAs) for projects involving sensitive information.
Confidentiality obligations do not apply to information that:
We warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Our total liability for any claim arising from our services is limited to the amount paid by you for the specific service giving rise to the claim in the 12 months prior to the claim.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
Nothing in these Terms limits our liability for:
You agree to indemnify, defend, and hold harmless ADT Services, our officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:
These Terms remain in effect while you use our services or website.
You may terminate services by providing written notice as specified in your service agreement, typically 30 days.
We may terminate or suspend services immediately if:
Upon termination:
While we implement backup procedures for systems we manage, clients are responsible for maintaining their own backups of critical data.
Data recovery services are available but may incur additional charges. Recovery is not guaranteed in all circumstances.
Clients should:
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again or payment of the costs of having the services supplied again if the services fail to be of acceptable quality and the failure does not amount to a major failure.
In the event of any dispute, we encourage you to contact us first to seek an informal resolution.
If informal resolution fails, disputes should be submitted to mediation before pursuing legal action.
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and ADT Services.
We reserve the right to modify these Terms at any time. Material changes will be communicated to clients via email or website notice.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
All notices under these Terms should be sent to:
ADT Services
Email: admin@adtserv.com.au
Phone: +61 410 432 535
Support is available through:
Response times vary based on your support agreement:
Scheduled maintenance will be communicated in advance. We strive to minimize disruption by scheduling maintenance during off-peak hours.
For questions about these Terms of Service, please contact us:
ADT Services
Email: admin@adtserv.com.au
Phone: +61 410 432 535
Website: www.adtserv.com.au